melayuPrivacy Policy
This page describes what we collect when you use melayu and how we keep that data protected. We at melayu take your privacy seriously and operate under clear principles: we collect only what we need, we do not sell your information, and we give you control over your account.
Our platform serves users in supported jurisdictions where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
What we collect on melayu
We collect your email address, phone number, and full name when you open an account. We also collect identity documents — passport, national ID, or driver's license — to verify your age and address. This is part of our Know Your Customer (KYC) process, required by law in most jurisdictions where we operate.
When you deposit funds, we record the payment method you use — whether DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, or e-wallet. We do not store your full card or bank details; our payment processors handle that encryption.
We log your activity on melayu: which games you view, which markets you browse, your account balance, and your transaction history. We also collect your IP address, device type, and browser information to detect fraud and ensure account security.
How we use your data
We use your information to verify your identity, process your deposits and withdrawals, and comply with anti-money-laundering (AML) and counter-terrorism financing (CTF) regulations. We also use it to detect suspicious activity, prevent fraud, and protect your account from unauthorized access.
Our melayu support team may access your account details to help you reset your password, resolve a withdrawal delay, or answer questions about your account. We do not use your data to send unsolicited marketing emails unless you opt in.
Your rights on melayu
You have the right to request a copy of the data we hold about you. You can also ask us to correct inaccurate information or delete your account. If you request deletion, we will remove your personal data within a reasonable timeframe, though we may retain transaction records for legal and tax purposes.
You can update your email, phone number, and password at any time in your melayu account settings. We recommend enabling two-factor authentication (2FA) to add an extra layer of security to your login.
Cookies and tracking
Our melayu platform uses cookies to remember your login session, store your language preference, and track which games or markets you have viewed. These cookies help us improve your experience and detect fraudulent activity. You can disable cookies in your browser settings, but some features of melayu may not work correctly.
Where your data sits
Our servers may sit outside your jurisdiction. We use encryption and secure protocols to protect data in transit and at rest. If you have concerns about data location, contact our support team.
Contact melayu
If you have questions about how we handle your data, or if you want to exercise your privacy rights, reach out to our support team. We aim to respond to all inquiries within a reasonable timeframe.
We update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on melayu. Your continued use of our platform after such changes means you accept the updated policy.
Our commitment is to keep your information secure, use it only for the purposes we describe, and give you control over your account. Thank you for trusting melayu.